In order to help ensure proper delivery of e-mails to your inbox, you can add senders of legitimate e-mails to your Whitelist, also called the Approved or Safe Sender list and keep e-mails from being moved to your spam folder. Click Here for more information.

To help you with this, we’ve added some short tutorials to help you whitelist e-mails from the Academy:


  1.  Find an email from the sender that you want to whitelist and select it.
  2. Click on the “More” button and Select “Filter Messages”
  3. Click the “Never Send it to Spam” checkbox.Click Here to view the Video Tutorial
Windows Live Hotmail/

  1. Open an email from the sender that you want to whitelist.
  2. Click Add to contacts next to finish. 
Yahoo! Mail

  1. Open the email message from the sender you want to add to your address book.
  2. Click Add to contacts next to.
  3. On the Add Contact popup, add additional information if needed.
  4. Click Save to finish.
 Outlook 2010

  1. Click the Home tab.
  2. Click Junk.
  3. Click Junk E-mail Options.
  4. Click Safe Senders.
  5. Click Add.
  6. Enter and additional information if you wish.
  7. Click OK to finish.
iOS Devices – iPad, iPhone, iPod Touch.

  1. On any message, tap the sender and add to either a new contact or an existing contact. 
Android Devices – Samsung, Google Nexus, others

  1. In the default email client, touch the picture of the sender.
  2. Click OK to add to contacts